During the first week of the month, give FIA a random sample of completed work orders from the previous month. Our team will visit each unit and verify that the work listed was completed, rate the quality and the materials used as well as other information. This information will also contain forensically tagged images that include the time and date stamp and comments by our professional inspector. Rankings and flexible reports are available anytime on the website.

• 1. How many work orders are issued annually?
• 2. How many complaints are received from tenants regarding orders not actually completed?
• 3. How many repairs are absorbed by the authority instead of justly charged to the tenant?